Technical Support & Customer Service Roles
VXI Guatemala
Employee Feedback Integration
Goal-Oriented Work Environment
Health and Safety Initiatives
Description and Requirements
Job Description
Start your journey with VXI Guatemala as a Customer Experience Specialist, Technical Support Representative, Sales Associate, Billing Coordinator, or Back-Office Team Member. In this position, you will interact directly with customers through calls, emails, and chat, resolve service or technical concerns, assist with account management, and provide accurate and timely solutions. You will also collaborate with colleagues to streamline processes, ensure quality metrics are met, and deliver exceptional support to both local and international clients. VXI offers a hands-on training approach, mentorship opportunities, and clearly defined growth pathways, enabling employees to build a meaningful and long-term career in Guatemala’s call center sector.
Requirements
Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous experience in customer service or call centers is beneficial but not required
Excellent communication, problem-solving, and teamwork skills
Flexibility to work various shifts, including day, evening, or night schedules
Comfortable using computers, CRM systems, and office software
Proactive, adaptable, and positive
Must complete all pre-interview assessments and training successfully
VXI Guatemala
Advance your career with VXI Guatemala, a leading call center providing opportunities in customer service, technical support, billing, sales, retention, and back-office roles. Join a team where employees gain hands-on experience, develop valuable skills, and grow their careers while delivering exceptional service to clients worldwide.
Our Guatemala offices are designed to encourage collaboration, efficiency, and innovation, featuring modern technology that streamlines daily operations. Team members benefit from comprehensive training programs, ongoing learning initiatives, and structured career paths to help them excel and achieve their professional goals.
At VXI, we pride ourselves on fostering a supportive and inclusive workplace, where every employee feels valued and empowered. Candidates with strong communication skills, a client-focused mindset, and a willingness to learn will thrive in an environment that promotes growth and teamwork. Apply today to join VXI Guatemala and be part of a leading call center delivering high-quality service and innovative solutions to global clients.
VXI Guatemala
15 Av. 5-00, Zona 13, Edif. WTC, Torre 4, Nivel 1
Official Site
vxiguatemala.com
infomkt@vxi.com
Contacto
2310 6600 ext. 70094
VXI Careers Guatemala
VXI Guatemala is a great place to start and grow your career in the call center industry. With a people-first culture, we treat our team members like family, fostering a supportive environment where you can be your best. Employees benefit from continuous learning, career development programs, and access to the right tools to manage growth. As VXI expands, you’ll gain experience on rewarding challenges that strengthen your skills. Join a dynamic, global organization and take the next step in your career. Choose one of our global locations and start building your future today with VXI Guatemala.