Technical Support & Customer Service Roles
HCLtech Guatemala
Community and Volunteer Initiatives
Employee Wellbeing Initiatives
Bilingual Work Opportunities
Description and Requirements
Job Description
Join HCLTech Guatemala as a Customer Support Agent, IT Support Specialist, Sales Consultant, Billing Representative, or Back-Office Associate. In this position, you will respond to client inquiries, troubleshoot technical issues, assist with account management and billing, and ensure timely and accurate solutions. You will collaborate with supervisors and team members to meet service targets, maintain quality standards, and deliver exceptional experiences to both local and international clients. HCLTech provides comprehensive training, ongoing professional development, and clear career growth pathways, giving employees the tools to excel and build a long-term career in the call center and BPO industry.
Requirements
Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous experience in customer service or call centers is preferred but not mandatory
Strong communication, problem-solving, and teamwork skills
Availability to work flexible shifts, including day, evening, or night schedules
Comfortable using computers, CRM platforms, and office software
Proactive, positive, and collaborative
Must successfully complete pre-interview assessments and training programs
HCLTech Guatemala
Elevate your professional journey with HCLTech Guatemala, a premier call center offering positions in customer service, IT support, technical assistance, billing, sales, retention, and back-office operations. Here, employees gain hands-on experience, enhance their skills, and pursue long-term career growth while delivering high-quality solutions to clients across the globe.
Our Guatemala offices are designed to promote collaboration, innovation, and efficiency, featuring modern facilities and advanced technology. Team members benefit from customized training programs, ongoing learning opportunities, and clearly defined career paths that enable them to thrive and advance within the company.
At HCLTech, we cultivate an inclusive and empowering work culture, where every employee is valued and supported. Candidates with strong communication skills, a client-focused mindset, and a passion for learning will find an environment that encourages professional development and success. Join HCLTech Guatemala today and become part of a team that delivers innovative solutions and drives global impact.
Address
Edificio Due Corporativo Torre Norte, 4 Avenida 16-61, Cdad. de Guatemala 01010
Official Site
https://www.hcltech.com/geo-presence/guatemala
Schedule
Lunes 8 a.m.–5 p.m.
martes 8 a.m.–5 p.m.
miércoles 8 a.m.–5 p.m.
jueves 8 a.m.–5 p.m.
viernes 8 a.m.–5 p.m.
sábado Cerrado
domingo Cerrado
Contacto
2294 4800
HCLTech Guatemala
HCLTech Guatemala is an excellent place to start and grow your career in the call center and BPO industry. With a people-first approach, the company fosters a supportive and collaborative environment where employees are empowered to perform at their best. Team members have access to continuous learning programs, career development paths, and the right tools to manage their growth effectively. As HCLTech expands in Guatemala, employees gain hands-on experience with challenging and rewarding projects that strengthen professional skills. Join a dynamic, global organization and take the next step in your career with HCLTech Guatemala, building a successful future.