Job Description

Join Genpact Guatemala as a Customer Service Representative, Technical Support Associate, Billing Specialist, Sales Advisor, or Back-Office Operator. In this role, you will handle customer inquiries, resolve account or technical issues, assist with billing and collections, and ensure accurate information is delivered to clients efficiently. You will work closely with supervisors and team members to meet performance standards, maintain service excellence, and provide solutions that exceed client expectations. Genpact offers a structured training program, professional development opportunities, and clear advancement paths, enabling employees to grow their careers in a global call center environment.

Requirements

Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous customer service or call center experience is beneficial but not mandatory
Strong communication, problem-solving, and interpersonal skills
Ability to work flexible shifts, including day, evening, or night schedules
Comfortable using computers, CRM software, and office tools
Proactive, positive, and team-oriented
Must successfully complete pre-interview assessments and training programs