Job Description

Join Everise Guatemala as a Customer Service Representative, Technical Support Specialist, Sales Consultant, or Back-Office Associate. In this role, you will manage inbound and outbound client interactions, resolve customer inquiries, assist with billing and account issues, and ensure accurate and timely support. You will work closely with team members and supervisors to maintain service quality, meet performance targets, and provide an outstanding experience for international and local clients. Everise provides a structured training program, continuous skill development, and clear career growth opportunities, allowing employees to thrive and build a rewarding long-term career in Guatemala’s call center industry.

Requirements

Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous experience in customer service or call centers is a plus but not required
Strong communication, problem-solving, and teamwork skills
Flexible schedule availability including day, evening, or night shifts
Comfortable using computers, CRM systems, and office software
Positive, proactive, and collaborative
Must successfully complete pre-interview evaluations and training programs