Job Description

Join World Connection Guatemala, a growing call center dedicated to providing outstanding service in customer support, sales, retention, back office, and technical assistance. We offer a motivating work environment where employees can strengthen their skills, gain hands-on experience, and build a long-term career in the contact center industry.

At World Connection Guatemala, you’ll find opportunities to participate in structured training programs, career development paths, and continuous learning initiatives. Our team is committed to delivering excellence, innovation, and personalized solutions for clients around the world. Be part of a company that values growth, collaboration, and performance.

Requirements

Must be 18 years or older

High school diploma or equivalent (university studies are a plus)

English proficiency required (B2–C1 preferred)

Customer service or call center experience is beneficial but not mandatory

Excellent communication and problem-solving skills

Availability to work rotating shifts, including graveyard

Comfortable using computers, software tools, and CRM platforms

Positive, team-oriented attitude and willingness to learn

Ability to pass recruitment and training evaluations