Technical Support & Customer Service Roles

Alorica Guatemala

Modern Facilities with Wellness Programs

Inclusive and Family-Friendly Work Environment

Employee Engagement and Team Culture


Description and Requirements

Description

Join Alorica Guatemala, a leading call center offering opportunities in customer service, technical support, billing, sales, retention, and back office roles.

Work in a professional, inclusive, and supportive environment.

Participate in training programs, continuous learning, and career development paths.

Gain experience delivering exceptional service and innovative solutions to global clients.

Advance your career in a dynamic call center industry in Guatemala.

Requirements

Minimum 18 years old

High school diploma or equivalent (higher education preferred)

Fluent in Spanish; English knowledge is a plus (A2–B2 recommended)

Previous customer service or call center experience preferred but not mandatory

Strong communication and interpersonal skills

Ability to work shifts (day, night, or graveyard)

Comfortable with computers, CRM tools, and basic software

Team-oriented, positive attitude, and willingness to learn

Able to pass pre-interview and training assessments

 

Virtual Site Tour: Primma Site

Start your career with Alorica Guatemala, a leading call center offering exciting opportunities in customer service, technical support, billing, sales, retention, and back office roles. Whether you’re starting out or looking to advance your skills, Alorica provides a dynamic environment where you can grow professionally and gain valuable experience in the call center industry in Guatemala.

At Alorica Guatemala, we prioritize both employee success and workplace comfort. Our modern offices are designed for collaboration, equipped with the latest tools, and supported by training programs and continuous learning opportunities that help you reach your career goals. Team members benefit from structured development paths, mentorship, and skill-building initiatives to thrive in their roles.

We also focus on creating an inclusive, supportive culture where employees feel valued. With flexible schedules, family-friendly policies, and a strong sense of teamwork, Alorica ensures that every employee can succeed while delivering high-quality service and innovative solutions to global clients. Join us today and take the next step in your career with Alorica Guatemala.

Alorica


Galerías Primma 14-82 Guatemala 01007 Guatemala, Guatemala City, Guatemala

Official Site

Guatemalajobs@alorica.com

Email


guatemalajobs@alorica.com

Contacto

2243 4800

Alorica Guatemala

Founded in 1999, Alorica is a global call center leader headquartered in Irvine, California, with over 48,000 passionate team members across 73 locations. We create consistently exceptional customer experiences through phone, email, chat, social media, and video, driven by our values of Passion, Performance, and Possibilities. At Alorica Guatemala, we hire the brightest talent, inspiring growth and innovation, with over 80% of promotions from within. Employees enjoy opportunities for career advancement, flexible locations, community engagement, referral bonuses, tuition reimbursement, and a vibrant, supportive team. If you’re ready to grow professionally and deliver top-notch service, join Alorica Guatemala and unleash your potential.