Job Description

Join IntouchCX Guatemala, a leading call center, as a customer service, technical support, sales, billing, or retention team member. In this role, you will handle client inquiries, provide solutions, and ensure high-quality support for global customers. You’ll work in a professional, well-equipped environment that encourages learning and growth, with hands-on training, mentorship, and career advancement opportunities. This position is ideal for candidates who want to develop their skills, gain real-world experience, and build a rewarding career in the call center industry in Guatemala.

Requirements

Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous experience in customer service or call centers is a plus but not required
Strong communication, problem-solving, and teamwork skills
Flexible availability to work day, evening, or night shifts
Comfortable using computers, CRM systems, and office software
Positive, proactive, and eager to learn
Must successfully complete pre-interview and training assessments