Handle incoming calls from customers.

Reach out to customers, vendors, partners, or other contacts as needed.

Listen carefully to identify the main issue, communicate with customers via phone, online platforms, or email, and provide appropriate solutions.

Achieve individual and team performance goals, including customer service, productivity, quality standards, and other business-related objectives.

Stay updated on account policies, procedures, and products.

Maintain strong knowledge of products and support tools.

Review and understand new or updated policies, procedures, and products.

Collaborate with supervisors, teammates, and other departments to address issues, share solutions, and track trends.

Keep all account information confidential and secure; never use unauthorized storage, printing, or distribution methods.

Document all handled cases and perform other duties as assigned by your supervisor.

Record accurate and detailed call logs in the system, following policies and procedures.

Keep files, records, and data entry updated and organized.