Job Description

Genpact Guatemala is a global leader in business process and call center solutions, offering diverse opportunities in customer service, technical support, finance, billing, collections, back office, and digital operations. Candidates who join Genpact become part of a company recognized for innovation, professional growth, and delivering high-quality service to international clients. The work environment is dynamic and collaborative, designed to support employees in developing their skills, advancing their careers, and contributing to meaningful projects. With continuous training and development programs, Genpact empowers talent to thrive in the growing call center and business process outsourcing industry.

Requirements

Must be 18 years or older

High school diploma or equivalent (university studies are a plus)

Fluent English level (B2–C1 required, additional languages are a bonus)

Previous customer service, finance, or call center experience is preferred

Excellent communication, problem-solving, and analytical skills

Availability to work flexible schedules (day, night, weekends, or graveyard shifts)

Strong computer literacy and comfort with CRM and office software

Team-oriented mindset, adaptability, and eagerness to learn

Ability to pass assessments, interviews, and training evaluations