Description and Requirements
Job Description
Join Allied Global Guatemala as a Customer Service Representative, Technical Support Specialist, Sales Advisor, or Back-Office Associate. In this role, you will handle inbound and outbound client interactions, resolve customer inquiries, troubleshoot technical issues, process transactions, and provide accurate information while maintaining high service standards. You will work closely with team members and supervisors to ensure clients receive timely and effective solutions. Allied Global provides a structured, supportive environment with hands-on training, mentoring, and opportunities to take on challenging projects, allowing you to grow your skills and develop a rewarding career in Guatemala’s call center industry.
Requirements
Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous experience in customer service or call centers is a plus but not required
Strong communication, problem-solving, and interpersonal skills
Ability to work flexible shifts, including day, evening, or night schedules
Comfortable using computers, CRM software, and digital office tools
Proactive, positive, and team-oriented
Must successfully complete pre-interview and training assessments
Virtual Site Tour
Take your career to the next level with Allied Global Guatemala, a top call center connecting with clients across the globe. We offer a variety of roles including customer support, technical assistance, billing, sales, retention, and back-office positions, giving you the opportunity to gain real-world experience while contributing to international client success.
Our Guatemala offices are designed to encourage collaboration, innovation, and efficiency, combining modern technology with spaces that support teamwork and focus. Employees have access to personalized learning programs, skill-building workshops, and structured career paths to help them grow professionally. With initiatives that promote work-life balance and employee engagement, Allied Global fosters an environment where everyone can thrive.
We are seeking individuals with excellent communication abilities, a service-oriented mindset, and enthusiasm to learn. At Allied Global Guatemala, you will not only perform your role but also participate in mentorship opportunities, lead projects, and build skills that accelerate your career growth. Join us to experience a rewarding, globally connected work environment where your contributions are valued and professional development is a priority.
Pacific Center
Calz Aguilar Batres 32-10 z11 CC Pacific Center 3er nivel, Guatemala City, Guatemala
Teléfono
2419 9999
Horarios
domingo Cerrado lunes 8 a.m.–5 p.m. martes 8 a.m.–5 p.m. miércoles 8 a.m.–5 p.m. jueves 8 a.m.–5 p.m. viernes 8 a.m.–5 p.m. sábado Cerrado
Email
info@alliedglobal.com
Call Center Community
We are a centralized hub connecting bilingual talent with some of the top call centers in the country. Our initiative was born from the growing need for a single, reliable place where candidates can explore real opportunities, compare roles, and confidently apply without uncertainty. As the industry continues to expand, it has become increasingly important to identify which opportunities are genuine and worth pursuing. That’s where we come in. We work closely with some of the most recognized, established, and trusted call center companies, helping candidates access verified positions while simplifying the recruitment process.
The Call Center Community
We are an independent recruiting platform connecting candidates with verified call center opportunities.