Customer Support & Technical Roles

Allied Global Careers

Barranquilla, Colombia
Ciudad de Guatemala, Guatemala
Melchor de Mencos, Petén, Guatemala
San Pedro Sula, Honduras
Tegucigalpa, Honduras


Description and Requirements

Job Description

Join Allied Global Guatemala as a Customer Service Representative, Technical Support Specialist, Sales Advisor, or Back-Office Associate. In this role, you will handle inbound and outbound client interactions, resolve customer inquiries, troubleshoot technical issues, process transactions, and provide accurate information while maintaining high service standards. You will work closely with team members and supervisors to ensure clients receive timely and effective solutions. Allied Global provides a structured, supportive environment with hands-on training, mentoring, and opportunities to take on challenging projects, allowing you to grow your skills and develop a rewarding career in Guatemala’s call center industry.

Requirements

Must be at least 18 years old
High school diploma is required
Fluent in English (B2–C1 level)
Previous experience in customer service or call centers is a plus but not required
Strong communication, problem-solving, and interpersonal skills
Ability to work flexible shifts, including day, evening, or night schedules
Comfortable using computers, CRM software, and digital office tools
Proactive, positive, and team-oriented
Must successfully complete pre-interview and training assessments

Virtual Site Tour

Take your career to the next level with Allied Global Guatemala, a top call center connecting with clients across the globe. We offer a variety of roles including customer support, technical assistance, billing, sales, retention, and back-office positions, giving you the opportunity to gain real-world experience while contributing to international client success.

Our Guatemala offices are designed to encourage collaboration, innovation, and efficiency, combining modern technology with spaces that support teamwork and focus. Employees have access to personalized learning programs, skill-building workshops, and structured career paths to help them grow professionally. With initiatives that promote work-life balance and employee engagement, Allied Global fosters an environment where everyone can thrive.

We are seeking individuals with excellent communication abilities, a service-oriented mindset, and enthusiasm to learn. At Allied Global Guatemala, you will not only perform your role but also participate in mentorship opportunities, lead projects, and build skills that accelerate your career growth. Join us to experience a rewarding, globally connected work environment where your contributions are valued and professional development is a priority.

Pacific Center


Calz Aguilar Batres 32-10 z11 CC Pacific Center 3er nivel, Guatemala City, Guatemala

Teléfono

2419 9999

Horarios

domingo Cerrado lunes 8 a.m.–5 p.m. martes 8 a.m.–5 p.m. miércoles 8 a.m.–5 p.m. jueves 8 a.m.–5 p.m. viernes 8 a.m.–5 p.m. sábado Cerrado

Email

info@alliedglobal.com

Allied Global Careers Guatemala

Are you looking for exciting call center jobs in Guatemala? Join Allied Global Guatemala and take the next step in your career in customer service, technical support, billing, sales, retention, or back office roles. We provide a professional, inclusive, and supportive environment where you can grow your skills, participate in training programs, and advance your career. If you have strong communication skills, a customer-focused mindset, and a willingness to learn, Allied Global is the perfect place for you. Apply today and become part of a dynamic team delivering exceptional service and innovative solutions to global clients.